Customer Success Lead

We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

Position at Lift One

We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

Lift One invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at Lift One and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with Lift One.

The Customer Success Lead is responsible for improving customer value realization of Lift One product suite. This individual will utilize receivables data to advocate for customer satisfaction (reported by Net Loyalty Scores) while working closely with internal operations and support teams to enable customer engagement and continuous improvement efforts.

The ideal candidate should be self-directed and focused on delivering business impact. The candidate should be able to understand business problems and formulate actionable plans for customer engagement. The candidate should also be an effective communicator, capable of delivering insights in a concise and consumable manner to both technical and non-technical audiences.

• Solving Lift One customer base’s long-term needs by
  • Analyze receivables issues and create actionable plans for resolution
  • Driving a reduction in Days Sales Outstanding KPI and increase in Net Loyalty Score
  • Partnering with customer and accounts receivables team to develop long term strategies not limited to communication cadences, coverage strategies, contract structure, etc.
• Build and maintain positive business relationships at multiple levels within customer accounts through
  • Proactive constant communication
  • Ensuring quality execution against expectations by rolling up customer and site level insights to branch and senior leadership
• Collaborate with Continuous Improvement team to drive processes and operational efficiencies
• Prepare written, oral, and graphical presentations to effectively communicate recommendations to customers and internal stakeholders
• Recommend new tools to guide run-the-business and exception management capabilities
• Other duties as assigned.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

• Bachelor’s Degree in Operations, Business Administration, or similar degree; or two to four years’ related experience and/or training; or…