Product Mgmt

Leads a journey-specific, cross-functional team to orchestrate and deliver experiences against an integrated set of end-to-end priorities that will delight our clients while delivering breakthrough business results.

Direct the development of the business case, business plan, product definition and specifications, product launch and life cycle management activities for new or enhanced products. Develop ideas for new and enhanced products to support and align to the organization's overall business strategy and financial goals. Collaborate across the organization to drive defined outcomes and key results for the journey. Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.

Provide leadership, coaching, and support to Product Managers for their assigned core experiences and journeys. Lead the Experience product management lifecycle for assigned journey across platforms/channels. Establish product vision. Partner with Technology, Design, and other teams to align experience and tech capability roadmaps and investments. Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.

Define product strategy. Drive feature/capability roadmap assessment and development across assigned journey to deliver customer and business outcomes. Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

Physical Requirements:

Sedentary Work.

8+ Years Required; 10+ Years Preferred.

10IC Required.

$175,000/yr - $258,000/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

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Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

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