Senior Manager of Detection Operations

Job d:

Location:

United States;
New York, NY, United States;
Phoenix, AZ, United States;
Charlotte, NC, United States Salary: $103750 - $174750 annually + bonus + benefits

Job Function:
Risk Management

Schedule:

Full time Workplace:
Hybrid Career Area:
Analytics & Risk Management Company:
American Express Description The  Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a ‘first amongst peers’ providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations utilizing advanced investigation and analytical skill sets.

This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance posture

Responsibilities

Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals

Conduct initial assessments to determine credibility severity and appropriate escalation and or referral paths

Prepare clear and well documented alert summaries and supporting materials for referral to investigations

Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards

Identify trends, patterns, or emerging risks related to internal fraud or misconduct

Collaborate with cross functional teams to ensure proper handling and resolution of referred alerts

Ensure strict confidentiality and objectivity when handling sensitive colleague related matters

Support continuous improvement of fraud detection and referral processes

Ensure operational coverage, service level adherence, and timely escalation of high-risk incidents

Support the VP of Detection, Reporting, and QA to operationalize new rules, thresholds, and models into monitoring systems

Contribute to reporting on detection effectiveness and operational performance

Partner with investigations on case referrals and feedback loops to refine detection quality

Mentors junior staff

Qualifications

Deep understanding of fraud monitoring tools, insider threat detection, and case management systems including prior experience in executing research queries and utilizing query libraries
10+ years of experience in fraud operations, monitoring, or security operations.

Calm and decisive under pressure

Ability to prioritize actions for the benefit of the organization to remain focused on most critical issues

Initiative and bias for action and for getting things done Proven ability in extending and maintaining strong relationships in a complex multi-national corporation

Strong problem solver with the ability to use analytical methods to affect change

Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment.

Strong knowledge of internal fraud typologies and insider risk behaviors

Proven track record of managing global operations teams

Strong collaborations skills with Technology, CEG, Legal and risk oversight functions

Experience with operational KPIs, back-office case and SLA management, and executive reporting.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positionsGUARDIANAbout the Team At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.