Business Control Manager - AI and Policy Governance and Oversight

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Business Control Managers are strategic partners responsible for driving the execution of the Business Control Program and ensuring alignment with enterprise risk management standards. They collaborate across Governance for Enforcement Action Remediation (GEAR) to identify emerging risks, strengthen controls, and promote a culture of accountability and risk awareness. Through proactive oversight, governance, and stakeholder engagement, they help ensure operational resilience, regulatory compliance, and sustainable business performance.

• Represent GEAR in enterprise AI and Copilot governance forums, councils, steering committees, and Business Controls work groups.
• Translate enterprise AI strategy, governance standards, and risk expectations into practical requirements for GEAR stakeholders.
• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Identify, assess, and prioritize responsible AI opportunities that improve processes, reduce manual effort, strengthen controls, and deliver measurable value.
• Manage the AI opportunity pipeline from ideation and governance review through implementation, adoption, benefits measurement, and scale.
• Coordinate required risk assessments, approvals, documentation, readiness activities, and stakeholder engagement for AI-enabled solutions.
• Lead enablement through playbooks, training, AI Champion and Innovator engagement, adoption metrics, risk indicators, and executive reporting.
• Design and implement governance and oversight framework supporting adherence to Global Operations Legal Order Policy requirements.
• Lead governance routines, including agendas, materials, minutes, decision records, action tracking, and follow-up reporting.
• Define and monitor adherence measures, control performance indicators, issue themes, governance outcomes, and remediation progress.
• Support control monitoring and testing by evaluating results, identifying gaps, recommending enhancements, and tracking corrective actions and…