Senior Property Operations Analyst

The Senior Operations Analyst is a highly analytical, cross-functional role responsible for helping improve operational performance, financial visibility, process consistency, and decision-making across the property management portfolio.

This position combines operational analysis, financial and business analysis, process improvement, project management, and systems and data utilization. The Senior Analyst works closely with Operations leadership to evaluate performance, identify trends and risks, investigate root causes, and translate financial and operational data into practical recommendations and measurable improvements.

This role goes beyond compiling reports or identifying that a problem exists. The Senior Analyst is expected to understand why performance is occurring, quantify the business or financial impact where possible, determine whether issues are driven by process, systems, training, execution, or other factors, and help develop and implement the appropriate solution.

The ideal candidate is financially savvy, operationally curious, highly analytical, and comfortable working across departments and levels of the organization. This individual should be equally comfortable analyzing a property-level financial statement, reviewing a business process in the field, developing a dashboard, facilitating a process-improvement effort, or managing a defined project through implementation.

• Review and analyze property and portfolio financial performance, including revenue, operating expenses, Net Operating Income (NOI), budget variances, forecasts, and historical performance.
• Analyze revenue and expense variances and investigate the operational factors contributing to financial results.
• Support budgeting and reforecasting activities through trend analysis, benchmarking, assumption validation, and supporting analysis.
• Analyze key performance drivers including occupancy, vacancy, concessions, delinquency, bad debt, unit turns, maintenance costs, vendor utilization, payroll, and controllable operating expenses.
• Identify financial and operational trends, risks, anomalies, and opportunities requiring further evaluation.
• Quantify the financial or operational impact of identified issues and opportunities where possible.
• Develop business cases, scenario analyses, and supporting financial analysis for proposed operational changes, investments, systems, staffing models, and process improvements.
• Translate complex analysis into clear findings, recommendations, and next steps for operational leadership.

• Conduct structured operational reviews and audits across areas such as leasing, delinquency and collections, maintenance coordination, unit turns, purchasing, documentation, compliance workflows, and system utilization.
• Conduct post-implementation reviews following new policies, procedures, systems, and operational changes to evaluate adoption and effectiveness.
• Identify recurring operational deficiencies, inconsistencies, control gaps, and performance risks.
• Document findings, recommended corrective actions, responsible parties, and expected timelines, and assist with tracking items through resolution.
• Evaluate whether established procedures and operational practices are producing their intended results.
• Conduct periodic site visits and field reviews to understand property-level execution and validate that reported information aligns with what is occurring operationally.
• Provide objective, data-supported…