Business Support Analyst Senior- Recon and Oversight

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity As a dedicated Business Support Analyst-Accounting Reconciliations and Oversight you will analyze complex business, financial, and operational data to support business planning, process optimization, and informed decision-making. Leveraging accounting knowledge and an understanding of reconciliation processes, you will identify opportunities to improve end-to-end processes, automate workflows, strengthen controls, reduce risk, and deliver business value through cross-functional collaboration.

We offer a flexible work environment that requires an individual to be in the office 4 days per week.

This position can be based in one of the following locations:
San Antonio, TX, Charlotte, NC, or Plano, TXWhat you'll do:

Develops and maintains an understanding of overall complex business functions with in-depth knowledge of specific areas/functions and related activities.

Provides expertise in development of business goals and objectives to exploit all distribution channels, leverage use of data, and simplify processes.

Provides operational support on current complex processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.

Validates information and interfaces with other departments to include presentations of documented findings, alternatives, and recommended actions.

Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.

Maintains broad system knowledge, stays current on all system enhancements, identifies training needs, and implements plans.

Maintains broad business knowledge, stays current on key business strategies & initiatives, and identifies opportunities for support and enablement.

Assists with the documentation of new and revised departmental procedures.

Gathers information for complex processes, analyzes data and trends, identifies root causes, and develops work products.

Serves as a resource to team members on escalated issues of a routine nature.

Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls.

Develops and analyzes additional ad-hoc reports as needed by Management and or Regulatory Agencies.

Contributes on policies, standards, risk management, and controls related to relevant processes.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

Advanced knowledge in a wide variety of systems coordination, process/product review initiatives, and the development of…