Business Operations Manager

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

As a Business Operations Manager, you will be responsible for planning, managing and directing business operations for a division within the GWS Local AMS business, supporting FM operations, project management, finance, commercial, contract administration, licensing, and data reporting.

• Create, manage and implement training program(s), business processes and system training program(s).
• Support and communicate policies, procedures and initiatives to ensure consistency across the business.
• Encourage collaboration to share knowledge, best practice and process improvements across the division and AMS business.
• Identify and implement innovations to enhance performance of the business units and support functions.
• Partner with business teams and departments to identify and implement organizational best practices.
• Support the transitioning of new accounts; offering guidance in the financial and technology system.
• Contribute to the implementation of new Operations, Finance, Commercial and/or Procurement procedures to the Business Unit teams, including the development of training materials.
• Support the buildout and maintenance of SharePoint and document management sites for Local AMS.
• Lead the new business unit implementation process.
• Support people engagement and account DE&I objectives, promoting and maintaining CBRE culture.
• Prepare data reports for financial and other business metrics.
• Analyze trends to identify opportunities to improve financial and commercial performance.
• Maintain finance system data; ensuring the BU BOMs and Contract Support team are delivering accurate processing of quotations, purchase orders, service orders and client and vendor invoicing.
• Subject Matter Expert (SME) for key systems/processes in subject teams and day‑to‑day functions of finance systems and provide training where needed.
• Advie and support the recruitment of BOMs and Contract Support at the BU and Account level.
• Support the onboarding and training of BOM’s & Contract Supports.
• Organizes coverage for absences within the Business Operations Managers team; stepping in where needed to fill in gaps.

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree (BA/BS) from four-year college or university.
• Minimum of five years of related experience or minimum of six plus years’ experience including four years of management experience; or equivalent combination of education and experience. Previous supervisory experience required
• Ability to:
  • Comprehend, analyze, and interpret the most complex business documents.
  • Write reports, manuals, speeches and articles using distinctive style.
  • Create effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
  • Motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
  • Solve advanced problems and deal with a variety of options in complex situations.
• Analy…