Business Analyst​/Technical Analyst

Charlotte, NC, United States (On-site)

Contract (1 month 23 days)

Published 4 days ago

Business Analysis

delivery management

Testing & Validation

Python

cross - functional collaboration

problem - solving analytical skills

As a Business Analyst / Technical Analyst – Customer Ops & AI Ops, you will play a pivotal role in translating business requirements into technical solutions and ensuring seamless delivery of AI-powered initiatives. In this role you will play a key role in:

• Gathering, analyzing, and documenting detailed business and technical requirements for Customer Ops and AI Ops projects, working closely with stakeholders across business, technology, and delivery teams to ensure alignment and clarity of objectives
• Acting as a key liaison between business stakeholders and technical teams, translating complex Agentic AI, Conversational AI, and Dialog Flow AI solution designs into clear functional and non-functional specifications

Supporting the design, configuration, and testing of solutions built on Google GECX Platform and Google Cloud Platform (GCP), including services such as Cloud Run, Cloud Scheduler, and Secrets Manager, ensuring solutions meet business and technical standards

Contributing to the development and validation of Python-based integrations and APIs built with FastAPI and Flask, performing technical analysis to identify gaps, risks, and opportunities for optimization across AI Ops workflows

Driving continuous improvement by analyzing operational data, identifying process inefficiencies, and recommending AI-driven solutions that enhance customer operations, automation, and overall delivery performance

We are looking for a versatile and technically strong analyst who thrives in fast-paced, AI-driven environments. The ideal candidate will have:

7+ years of experience in business analysis and/or technical analysis roles, with a proven track record of delivering complex AI, cloud, or digital transformation projects in Customer Ops or AI Ops contexts

Strong working knowledge of Google Cloud Platform (GCP) services including Cloud Run, Cloud Scheduler, and Secrets Manager, combined with hands‑on familiarity with Google GECX Platform and Dialog Flow AI solutions

Practical understanding of Agentic AI and Conversational AI technologies, with the ability to analyze, document, and validate AI-driven solutions that meet both business and technical requirements

Proficiency in Python and experience working with API frameworks such as FastAPI and Flask, with the ability to perform technical analysis, review code logic, and support integration testing across cloud-based AI systems

Exceptional communication and stakeholder management skills, with the ability to present complex technical findings clearly to diverse audiences, and a collaborative mindset that drives alignment across cross‑functional, globally distributed teams

The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour.

• medical
• dental
• vision
• retirement benefits

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage;

return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.