Strategic Customer Experience Lead; Biotech
Listed on 2026-10-20
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Business
Customer Success Management
Foundation Medicine, Inc. is seeking a Customer Experience Executive to serve as a primary liaison for key FMI accounts across Baltimore, Northern Virginia, and Washington, DC.
The role supports pre-, peri-, and post-testing with a relentless focus on delivering excellent customer experiences across FMI products and services. You will partner with internal teams to implement tailored solutions, monitor orders, and gather feedback to drive service improvements.
Join us at Foundation Medicine, Inc. as our next Strategic Customer Experience Lead (Biotech) in Morrisville, NC, United States.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Strategic Customer Experience Lead (Biotech) role in the description above.
We appreciate your interest in this position.
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