Supplier Retention Representative

Charlotte, North Carolina, United States

As a Supplier Retention Representative
, you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences.

Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner

Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines

Engage in consultative sales practices to enhance retention and identify revenue opportunities

Identify emerging trends and insights based on supplier interactions and communicate them to the business

Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions

Partner with internal teams to support supplier-facing initiatives and identify process improvements

Manage low-dollar spend accounts ranging from $0 to $500,000

1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)

Strong verbal and written communication skills with the ability to explain complex concepts clearly

High attention to detail, organization, and accuracy

Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce

Self-motivated and disciplined, able to manage tasks independently

Strong problem-solving abilities and creative thinking when resolving supplier issues

Proven ability to build and maintain strong supplier relationships

Analytical mindset with the ability to interpret data and trends

Adaptability to evolving processes and tools

Comfortable presenting solutions and ideas to suppliers or internal teams

Avid Xchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At Avid Xchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed.

The three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day.

Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,300 teammates working across the U.S., or remotely. Avid Xchange is proud to be Certified™ as a Great Place to Work ®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that Avid Xchange is a Great Place to Work®.

Who you are:

• A go-getter with an entrepreneurial mindset – that means you arenot afraid of taking risks, winning bigorfacing the unknown.
• Someone who understands that business ispeople centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused onmaking a difference for our customers. Avid Xchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

Avid Xchange teammates (we call them Avid Xers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our Avid Xers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At Avid Xchange, we are building more than a tech company – we are building an…