Product Manager - Supplemental Health

At One America Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!

The Product Manager plays a key role in the design, development and execution of growth within the Supplemental Health product portfolio. As the product owner, this role is responsible for formulating, preparing, and implementing product strategies and action plans, as well as monitoring/managing the performance of assigned products throughout the full product life cycle.

• Assess key market factors, including competitive landscape, consumer and policyholder insights, and unmet customer needs to identify areas of opportunity for differentiated product or service enhancements to meet customer expectations and achieve growth objectives.
• Translate consumer insights into actionable strategies and initiatives as part of business, marketing and product development plans.
• Execute programs and initiatives in support of improving satisfaction with all key constituents.
• Ensure appropriate product training and positioning is developed to educate internal and external teams.

• Partner with underwriting & actuarial to evaluate effectiveness of product performance and leverage insights for influencing product improvement initiatives.
• Act as primary liaison to other areas, to include Sales, Legal, Underwriting, Claims and Operations on assigned products. Troubleshoot compliance, service, systems and claim issues and work with our partners to resolve.
• Ensure that organizational procedures and applicable systems are updated as necessary and that changes are communicated to all interested parties.
• Complete regular and comprehensive competitive analysis, using all available data sources; customer feedback, field, broker, industry contacts, industry surveys, and other publicly available competitor information.
• Provide subject matter expertise review and oversight of messaging for marketing materials and materials posted on available platforms.

• Champion and drive the development of new products and enhancements of existing products from market assessment through the full product life cycle.
• Bring thought leadership and knowledge of the external benefit technology ecosystem to prioritize and delivery impactful integration opportunities.
• Act as Product Owner and lead to execute product development projects.
• Collaborate with others across the product area and employee benefits organization to define business requirements for product, contracts, claims, online capabilities and service.
• Define and drive Go-to-Market Strategy working with Sales, Account Management, Underwriting, Actuarial and Marketing to define target markets and marketing strategy.

• MBA preferred
• At least 3-5 years’ experience in insurance industry with domain experience in supplemental health
• Knowledge and experience working with external partnerships.
• Knowledge and experience working within the benefit technology ecosystem a plus.
• Proven ability to influence cross functional teams to achieve results in a dynamic, rapidly changing market.
• Must be customer-focused and able to skillfully manage relationships and expectations with Sales and all other internal and external stakeholders.
• Strong project management and communication skills, with demonstrated success influencing and achieving results through others.
• Ability to draft and produce clear supporting…