Customer Account Representative

Job Position:
Customer Account Representative

Company:
Style Netbox

Location:

Charlotte, NC

Schedule:

Monday to Friday – 8-hour shifts
Salary: $27 – $31 per hour

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

We are seeking a dedicated Customer Account Representative to join our team and play a vital role in enhancing customer satisfaction and fostering long-term relationships. In this position, you will be the primary point of contact for our clients, ensuring their needs are met, inquiries are addressed promptly, and issues are resolved efficiently.

• Serve as the primary point of contact for assigned customer accounts.
• Manage customer inquiries and provide timely resolutions to issues.
• Coordinate with internal teams to ensure customer needs are met effectively.
• Track account activity, maintaining accurate and updated records in our systems.
• Assist customers with onboarding and training on products and services.
• Identify opportunities for upselling and cross-selling additional services.

• High school diploma or equivalent; bachelor’s degree preferred.
• Proven experience in customer service or account management roles.
• Strong verbal and written communication skills.
• Ability to manage multiple accounts and prioritize tasks efficiently.
• Proficient in Microsoft Office Suite and CRM software.
• Exceptional problem-solving and conflict resolution skills.

• Competitive hourly wage ($27 – $31 per hour).
• Opportunities for professional growth and career advancement.
• Collaborative and creative work environment.
• Access to company events and networking opportunities.
• Paid time off and company‑recognized holidays.