Customer Service Coordinator

Alpine Intel, a leader in the property insurance intelligence industry, is seeking a Customer Service Coordinator to join our growing team in Charlotte, NC.

The primary responsibility for this role is to provide the highest level of service and support to Alpine Intel customers. The Coordinator is the voice of the company, fielding a high number of inbound calls from insurance adjusters, policy holders, and field technicians; problem‑solving and handling a variety of situations, entering assignment information, gathering additional details, and confirming details with the correct parties.

Coordinators have a firm understanding of the company’s service offerings and guide customers to the correct service based on their needs.

• Competitive Compensation Package
• Bonus Opportunity
• Career Growth
• A Diverse & Positive Work Environment
• Professional Development
• Employee Referral Bonus
• Medical, Vision, and Dental Insurance Coverage
• 401K with Match
• HSA and HRA (Employer contributions)
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability
• Tuition Reimbursement
• Paid Time Off and Holidays

• Handle a high volume of calls in a fast paced environment, answering a minimum of 50-100 calls per day.
• Coordinate assessments daily with technicians and end‑users.
• Work on all assigned claims until completed by making outbound calls.
• Be detailed in all notations to properly communicate to the team.
• Interface with insurance adjusters to provide regular updates on assessment progress.
• Produce a timely turn‑around per claim to ensure absolute customer satisfaction.
• Field end‑user customer service escalations, as required.
• Build and maintain relationships with the assessing technicians.
• Perform other duties as assigned.

• Must have superior customer service skills.
• Excellent written and verbal communication skills.
• Must be detail oriented.
• Ability to apply critical‑thinking, problem‑solving, and decision‑making to prioritize workload and proactively prevent problems.
• Must have excellent computer skills.
• Must be adaptable with the aptitude and willingness to learn new skills and techniques.
• Must be well organized with the ability to handle multiple tasks simultaneously.
• Must be team oriented and enjoy service‑oriented work.
• Demonstrate adaptability and flexibility, and perform additional tasks as needed.
• Must conduct business in an honest and ethical fashion at all times.

• Works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties.
• Noise level in the work environment is typical of that of an office.
• Incumbent may encounter frequent interruptions throughout the workday.
• Regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 25 pounds.

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Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.