Crew Scheduler, Customer Service​/HelpDesk

Overview

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do.

We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the United Healthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

Crew Schedulers are an integral part of the Operation Control Center (OCC) and serve as a critical component to the airline’s operation. The Crew Scheduler is responsible for ensuring each scheduled flight is legally covered with the appropriate crew compliment. A Crew Scheduler monitors and aptly amends crew schedules by adhering to FARs, policies and procedures, and the Collective Bargaining Agreements.

• Create and modify crew schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently.
• Interact with crew members and process daily absences, operation reassignments, crew swaps, and crew movement
• Resolve flight crew legality problems and rest requirements based on appropriate regulatory and contractual requirements.
• Maintain the integrity of the flight schedule by ensuring all segments have been assigned to a legal crew.
• Provide a high level of attention to detail and precise communication to crew members about schedule changes.
• Build all open crew member segments into trips and cover for current day.
• Make last-minute changes to crew hotel reservations/cancellations and transportation arrangements, as necessary, during daily operations.
• Book crew members on deadhead flights when needed
• Monitor crew members check-in status to assure coverage
• Communicate with Crew Scheduling Coordinators, Dispatch Coordinators and Maintenance Supervisors regarding daily operational concerns to resolve any operational issues.
• Utilize multiple software systems to track and solve complex scheduling problems and complete required checklists.
• Monitor and maintain FAR legality and contractual compliance of crew member schedules for a 24 hour/ 7-day operation and make appropriate modifications to meet such regulations.
• Assist with irregular operations by processing Crew Recovery Reports
• Assist with on-the-job training for New Hire Schedulers
• Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.

Required

• High school diploma or equivalent.
• Previous customer service experience.
• Intermediate computer skills with Microsoft Office programs.
• Excellent interpersonal and communication skills.
• Must be self-motivated and able to proactively identify and prevent potential operational disruptions.
• Must be able to adapt to changes under pressure situations and maintain composure in high volume stress situations.
• Ability to prioritize and quickly adapt to changing…