Customer Care Specialist

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This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr - $23.00/hr

We are looking for a friendly and motivated Entry‑Level Customer Service Representative to join our team. This is an on‑site role
, where you will interact directly with clients, answer questions, and support daily customer needs. No prior experience is required—just a positive attitude, strong communication skills, and a willingness to learn.

• Welcome clients and provide assistance in person.
• Answer questions and offer clear, accurate information about services, processes, or policies.
• Handle inquiries and resolve concerns in a professional and timely manner.
• Document interactions, updates, and customer details accurately.
• Escalate more complex issues to the appropriate team or department.
• Follow company guidelines for communication, safety, and service standards.
• Collaborate with team members to ensure a smooth customer experience.
• Participate in training to develop knowledge of company services and procedures.

• High school diploma or equivalent.
• No previous experience required—training is provided.
• Strong verbal and written communication skills.
• Friendly, approachable, and comfortable assisting people face‑to‑face.
• Ability to multitask and stay organized in a fast‑paced environment.
• Reliable, punctual, and eager to learn.
• Ability to work both independently and as part of a team.
• Flexible availability depending on company needs.

• Comprehensive training and ongoing support.
• Opportunities for growth and advancement.
• A positive, team‑oriented work environment.
• Employee benefits and perks (varies by company).

Skills:

problem‑solving, excellent organizational skills, communication skills, customer feedback gathering, bilingual or multilingual abilities, ability to multitask and prioritize effectively, proficiency in customer service software, language fluency, customer satisfaction, flexibility in schedule, knowledge of CRM systems, prioritization, basic understanding of business operations, problem resolution, written communication, analytical skills, sales, CRM familiarity, teamwork and collaboration, empathy, documentation, active listening, strong oral and written communication, positive attitude, resilience, team collaboration, organizational skills, adaptability, time management skills.

• Entry level

• Full‑time

• Other
• Industries:
  Advertising Services

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