Returns Specialist

Returns Specialist
Professional

Experience:

5 Years
Primary

Skills:

Customer service, Data entry
Requirement

Description:

You are the ideal candidate who is detailed orientated, customer-focused and has strong computer skills. You will have the ability to multi-task, communicate effectively, both verbally and in writing. You will have the knowledge of providing outstanding customer service while processing returns.
ESSENTIAL DUTIES:

• Manages omni-channel communication (fax, email, voice, chatter) inquiries with dealers, Client Representatives, and consumers about returns. Common inquiries are RMA requests, returns status, and credit status
• Processes customer returns and property
• Enters data and orders
• Executes consignments
• Programming and Duplication
  • Operates electronic boards
    • EEPROM chips
  • Micro SD cards
    • Guided User Interfaces
• Receiving and Documentation
  • Receives shipments from the dock and record RMA/SIT number in CRM system
  • Inspects and matches contents of the box(es) with submitted paperwork
  • Reports discrepancies to Returns Team Lead
  • Completes documentation for all products to be returned to manufacturer or vendor
• Handling electrical components, installing, and uninstalling
• Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures
• Adheres to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Performs other duties as assigned

• Experience working in Returns and Consignment preferred
• Experience with Salesforce a plus
• Proven organizational skills and ability to meet targets, goals, timelines, etc.
• Excellent verbal and written communication skills
• Proficient in Computers including Microsoft Office

Required

Preferred

Job Industries

• Other