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Strategic CSM II: Adoption, Retention & Growth Lead

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: AvidXchange, Inc.
Full Time position
Listed on 2026-01-14
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager, CRM System
Job Description & How to Apply Below
A leading technology firm in Charlotte, NC is seeking a Customer Success Manager II to manage medium-sized customer portfolios. This role involves acting as a trusted advisor, driving customer adoption and retention, and collaborating with cross-functional teams. The ideal candidate will have strong communication skills and 3-5 years in customer success or account management. You will be pivotal in enhancing customer experience and identifying growth opportunities, while enjoying competitive benefits and a hybrid work environment.
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