Customer Operations Specialist

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Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. Your role will help us connect the unconnected, drive the future of automobiles, transform at‑home entertainment, and ensure the delivery of lifesaving medicines.

In the Customer Operations organization, the Customer Operations Specialist is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer‑focused, a detail‑oriented problem solver, process‑oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values.

We are seeking a personable professional with excellent interpersonal skills who can build positive relationships with customers, provide exceptional customer service, and handle inquiries with empathy and diplomacy.

• Associate’s, Bachelor’s degree or a minimum of 3+ years Customer Service experience.

• Proven experience in a customer‑facing role.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

• Proficiency in using customer management software and other computer systems, including Salesforce.
• SAP knowledge desired.
• Proven experience in a customer‑facing role in the manufacturing industry.
• Fluency in the Spanish language.

• Assist Customers:
  Timely response to customer inquiries (quotations, orders, complaints, information requests, etc.) via phone and email, ensuring all queries are addressed promptly and professionally.
• Resolve customer issues:
  Investigate, troubleshoot, and resolve any issues or complaints raised by customers, coordinating with internal departments such as Technical Support, Quality, and Supply Chain.
• Coordinate with Other Departments:
  Work closely with Sales, Technical Support, Product Line Management, Data Management, and other teams to ensure that customer requests are handled effectively.
• Maintain Customer Records:
  Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
• Improve Customer
  
  Experience:
  
  Identify trends in customer feedback and recommend process or service improvements, including developing and implementing new procedures.
• Product Knowledge:
  Maintain a deep understanding of the company's products and services to provide accurate information to customers.
• Compliance:
  Ensure compliance with company policies and industry regulations and participate in training, testing, and project‑related activities as identified.

This position does not support immigration sponsorship.

The range for this position is $47,058.00 - $64,706.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job‑related factors, including but not limited to geographic location, market demands, experience, training, and education.

• Company‑wide bonuses and long‑term incentives aligned with key business results.
• 100% company‑paid pension benefit with fixed contributions; matching contributions to your 401(k) savings plan can reach 7% – 12% of your pay.
• Health and wellness benefits: medical, dental, vision, paid parental leave, family building support, fitness, company‑paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP).
• Recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment.

To submit a request for reasonable accommodation related to disability or religion, please contact us at