Senior Customer Experience Manager - Escalations & Strategy
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Success Management
Carrier Global Corporation is seeking a Customer Experience Manager to advocate for customers, lead escalations, and drive cross-functional alignment across Order Management, Customer Service, and Operations. You will guide resolution of complex issues and support continuous improvement initiatives.
The role requires strong communication, analytical, and leadership skills, with a minimum 1+ year in related fields and up to 25% US travel. Knowledge of SAP, Salesforce, and Power BI is preferred.
Our group is growing, and we are hiring a Senior Customer Experience Manager
- Escalations & Strategy in Charlotte, NC, United States.
We appreciate your interest in this position.
Join C01 Carrier Corporation and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Customer Experience Manager
- Escalations & Strategy role at C01 Carrier Corporation, based in Charlotte, NC, United States.
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