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Senior CX Consultant: Global Logistics & Service Excellence

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: Maersk
Full Time position
Listed on 2026-10-13
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 65000 - 80000 USD Yearly USD 65000.00 80000.00 YEAR
Job Description & How to Apply Below

Maersk is seeking a Senior Customer Experience Consultant to be the first point of contact for customers, resolving complex inquiries and driving process improvements. You will collaborate with global stakeholders and suppliers, manage escalations, and monitor KPIs to uphold service excellence.

In a matrix, international environment, you will identify challenges in client supply chains and propose practical solutions, delivering world-class service and measurable outcomes.

This is an excellent opportunity to take on the Senior CX Consultant:
Global Logistics & Service Excellence role at Maersk.

This role, Senior CX Consultant:
Global Logistics & Service Excellence at Maersk, could be your next career step.

Are you ready to take on the Senior CX Consultant:
Global Logistics & Service Excellence role at Maersk?

We would love to welcome a new Senior CX Consultant:
Global Logistics & Service Excellence to our organisation in Charlotte, NC, United States.

Position Requirements
10+ Years work experience
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