Property Management Customer Service Representative

Description We are looking for a customer-focused, detail-oriented individual to join a property management team as a Property Management Customer Service Representative. This contract-to-permanent opportunity is ideal for someone who thrives in a busy environment, communicates effectively with residents and prospective residents, and takes pride in delivering responsive support. The role blends customer service, property coordination, and administrative assistance to help create a positive experience for residents while supporting day-to-day property operations.

Responsibilities:

- Deliver attentive and detail-oriented support to current and prospective residents across a high-volume property management setting.

- Address service concerns, resident questions, and property-related issues with a sense of urgency and follow through to resolution.

- Review reported property condition matters and coordinate the next steps to help ensure timely corrective action.

- Assist leasing and property management staff by organizing communications and providing administrative support for daily operations.

- Help residents navigate housing assistance application processes and maintain accurate documentation as needed.

- Track customer interactions, updates, and service outcomes within internal systems to support efficient follow-up and recordkeeping.

- Coordinate with internal teams and external contacts to maintain smooth scheduling, communication, and resident service delivery. Requirements - Previous experience in customer service, call center support, or resident-facing roles within property management, real estate, or a related industry.

- Ability to manage a high volume of inquiries while maintaining professionalism, accuracy, and a strong service mindset.

- Experience handling complaints, billing questions, account-related concerns, or service requests with sound judgment and tact.

- Proficiency with CRM platforms and general office software for documentation, communication, and task tracking.

- Strong organizational skills with the ability to prioritize scheduling, follow-up actions, and multiple ongoing issues.

- Clear verbal and written communication skills when working with residents, prospective residents, and cross-functional teams.

- Familiarity with residential or commercial property environments, leasing support, or housing assistance processes is preferred. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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