Manufacturing Customer Service Representative

Now hiring for a Manufacturing Customer Service Representative
Location: Charlotte, NC
Pay Rate: $18.00 per hour
Schedule: Monday – Friday | 8:00 AM to 5:00 PM

Got People Skills? Turn Them Into Paychecks

Looking for Customer Service Representative jobs in Charlotte where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

Education Requirements

• High school diploma or GED required.

Experience Requirements

• 2+ years of customer service, inside sales, order entry, or administrative support experience
• Experience in a B2B, manufacturing, distribution, or industrial environment preferred
• Strong data entry accuracy and attention to detail
• Comfortable learning technical product information and specifications
• Experience using ERP, CRM, or order management systems preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to manage competing priorities in a fast-paced environment
• Familiarity with plumbing, valve, industrial, or flow control products is a plus, but not required

Job Duties

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Process and enter customer orders accurately using ERP and CRM systems
• Assist customers with order status updates, product availability, and technical product questions
• Coordinate with internal departments to resolve order, inventory, and fulfillment issues
• Follow up with customers to ensure satisfaction and resolve outstanding concerns
• Maintain accurate customer records and documentation
• Learn and develop knowledge of valve and flow control products to better support customers
• Support internal operations by ensuring customer transactions are completed accurately and efficiently
• Contribute to team goals related to service, accuracy, and response times
• Perform additional customer service and administrative duties as assigned

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility.” — Staffmark, Customer Service Representative.