Immersive Specialist - Temporary, Part-Time

Company:
Blumenthal Arts

Position Summary

Under the supervision of the Director of Blume Studios Operations and the day-to-day leadership of the Immersive Lead, the Immersive Specialist is responsible for operating and supporting immersive exhibitions to ensure a safe, engaging, and seamless guest experience. As a primary exhibit operator, the Immersive Specialist guides guests through the experience, answers questions, monitors exhibit spaces, and provides basic technical troubleshooting and operational support as needed.

This role serves as a key point of contact for guests inside the exhibition and helps maintain the functionality, safety, and presentation of immersive technologies, show environments, and exhibit spaces. The Immersive Specialist must possess a strong understanding of exhibition operations and be able to quickly identify, resolve, or elevate technical and guest-related issues. This is a temporary, part-time position tied to the duration of the exhibition and may require evening, weekend, and holiday availability.

Duties & Responsibilities

• Operate immersive exhibitions and experiences in accordance with established procedures and safety standards.
• Welcome and assist guests as they move through the exhibition experience.
• Provide clear instructions, orientation, and guidance to guests before and during the experience.
• Answer guest questions regarding exhibit content, procedures, accessibility, and operational policies.
• Monitor exhibit spaces to ensure a safe, enjoyable, and engaging guest experience.
• Assist guests who require additional support or accommodations during the experience.
• Perform basic troubleshooting of immersive technologies, software, hardware, and exhibit equipment.
• Quickly identify technical, operational, or guest-related issues and resolve or elevate them as appropriate.
• Assist with exhibit resets, equipment staging, and operational readiness between guest sessions.
• Report equipment malfunctions, maintenance concerns, safety hazards, and operational issues to the Immersive Lead.
• Maintain cleanliness, organization, and presentation standards throughout exhibition spaces.
• Follow all established operating, safety, and emergency procedures.
• Assist with evacuations and emergency response efforts as directed by leadership.
• Perform other duties as assigned by management.

Education and Experience

• High school diploma or GED equivalent required, supported by at least 1 year of experience in guest services, hospitality, entertainment, retail, customer service, or related field, or a combination of knowledge, training, and experience that provides the required knowledge, skills, and abilities.
• Experience supporting technology-driven guest experiences is preferred.
• Experience in immersive, interactive, or experiential environments is a plus.

Knowledge,

Skills and Abilities

• Ability to communicate clearly and confidently with guests of all ages and backgrounds.
• Basic technical aptitude and ability to learn exhibit systems and operational procedures.
• Ability to troubleshoot common hardware, software, and equipment issues.
• Strong attention to detail and situational awareness.
• Ability to remain calm and professional in fast-paced or high-pressure environments.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while maintaining communication with leadership.
• Reliability, punctuality, and a positive attitude.
• Ability to follow established procedures while adapting to changing operational needs.
• Strong teamwork and collaboration skills.
• Commitment to maintaining a safe and welcoming environment for guests and staff.

Physical Requirements

• Ability to stand and walk for extended periods throughout a shift.
• Ability to move quickly throughout exhibit spaces to support guests and operations.
• Frequent bending, reaching, kneeling, crouching, and stooping.
• Ability to work in dimly lit, immersive, and multimedia environments.
• Ability to operate exhibit equipment and technology using fine motor skills.
• Ability to respond quicky and effectively during operational or emergency situations.