Order Management Specialist

Order Management Specialist

Join Corning, one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible. With our people, we break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.

In the Customer Operations organization, an Order Management Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization.

In addition to the aforementioned skills and qualifications, we are also looking for an order management specialist who is personable with excellent interpersonal skills. This means that the candidate should be able to build positive relationships with clients, and provide exceptional customer service. They should be patient and empathetic when dealing with customer inquiries or concerns. A personable order management specialist will be able to effectively communicate with customers, address their needs, and provide a positive experience throughout the order process.

This personal touch is essential in creating long-term customer satisfaction and loyalty.

Associate or bachelor's degree or 3-5 years of Customer Service experience

• Proven experience in a customer facing role with minimum 3 years.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.

Proficiency in using customer management software and other computer systems, including Salesforce. SAP knowledge desired. Proven experience in a customer facing role in the manufacturing industry

• Order Processing:
  The representative will be responsible for receiving and processing customer orders. They must ensure the accuracy of order information such as item details, quantities, pricing, and delivery information.
• Customer Service:
  They will serve as a point of contact for customers regarding order inquiries. They need to provide excellent customer service, answer questions, address concerns, and resolve any issues related to orders in a timely manner.
• Data Management:
  The representative should accurately input and update customer and order information in the company's order management system.
• Compliance:
  The representative should ensure all order processes comply with company policies and regulations.
• Problem-solving:
  They should have the ability to troubleshoot and solve problems that may arise during the order process.
• Product Knowledge:
  The representative should have a general understanding of the company's products or services.
• Documentation:
  They should maintain proper documentation of all orders,…