Connect Representative

## People Connect Representative Apply:
Charlotte, NC:
Greenville, SC:
Connecticut:
Tampa, FL:
Orlando, FL:
Full time:
Posted Today:
JR-16601##
** Job Description
**** At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.*
* ** As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.
***
* Job Summary:

** Provides inquiry and transactional support services to People Practices customers through case management tools, telephony, chat, and email platforms. Facilitates basic employee data transactions and resolves day-to-day inquiries while ensuring timely, accurate, and compliant support.

*
* Key Responsibilities:

** Uses case and knowledge management tools, telephony, chat, online cases, and email platforms to respond to People Practices inquiries and complete basic transactions.  Initiates and documents transactions in compliance with procedures and data privacy standards.  Provides professional and inclusive customer service and escalates complex issues according to established protocols.  Maintains current knowledge of People Practices policies and programs.  Adheres to case documentation and audit requirements.  

Triages inquiries for appropriate handling and ensures follow-up to resolution.  Utilizes Workday, Service Now, and related systems to support transactions and troubleshoot basic issues.

** Education

Qualifications:

** High School diploma required.

*
* Work Experience:

** 2-4 years of related experience required.  

Experience with Workday or Service Now preferred.

** Certifications and Licenses:
** Bilingual (English and Spanish) preferred.

Bilingual Spanish written/oral is REQUIRED for this role

This person can sit within any DPR regional location

This is a remote roleLATE SHIFT:
This role requires supporting early-shift coverage from 6:00AM EST.