Customer Service Representative and Shipping & Receiving Clerk

The Customer Service Representative and Shipping & Receiving Clerk provides customer support while managing order processing, shipping and receiving, inventory, and administrative functions.

This role works closely with Sales, Purchasing, and Accounting to ensure accurate order fulfillment, timely communication, and efficient daily operations. The ideal candidate is organized, detail-oriented, and comfortable balancing customer service responsibilities with hands-on shipping and inventory tasks.

• Respond to customer inquiries by phone and email.
• Enter and process customer orders and purchase orders.
• Resolve order issues and provide order status updates.
• Process customer and vendor orders.
• Pick, pack, and ship orders.
• Verify packing slips, invoices, and shipping documents.
• Coordinate shipments with shipping and freight carriers.
• Prepare shipping labels, Bills of Lading (BOLs), and freight quotes.
• Receive and verify incoming shipments.
• Manage inventory and relabel products as needed.
• Maintain a clean and organized shipping area.
• Process returns and RMA requests.
• Support card printing, personalization, and fulfillment as needed.
• Review daily shipments, send invoice emails, and review shipping exception reports.
• Manage and order office supplies.
• Perform general administrative duties and support team members as needed.

• High school diploma or equivalent required.
• Customer service, shipping/receiving, or order processing experience preferred.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.
• Comfortable working in a Microsoft Windows environment.
• Strong organizational, communication, and multitasking skills.
• Detail-oriented with the ability to work independently and collaboratively.

• Ability to lift up to 75 lbs.
• Ability to stand, walk, bend, and lift throughout the day.
• Ability to safely operate a step ladder.
• Ability to prepare pallets for shipment.
• Ability to work overtime as needed.

Office setting with no hazardous conditions.

Competitive salary, 401(k), paid time off, and medical benefits.