Customer Service Specialist

Imperial USA is in search of enthusiastic and upbeat Customer Service Specialist to join our team in Charlotte, North Carolina! In this role, you will be working closely with customers and coordinating sales efforts.

• Health insurance
• Employee discounts on our products
• Stable company with steady growth
• Growth opportunities
• Pay: $60,000 – $70,000/year – negotiable based on experience

• Monday to Friday
• In office

• Customer focused, friendly, and upbeat
• Detailed oriented, exercising active listening skills
• Effective oral and written communication skills
• The ability to work independently and meet deadlines
• Desire to learn, develop and surpass expectations

• Quickly and professionally answer inbound calls and taking customers’ orders
• Listen and respond attentively to customers' needs
• Process orders accurately and coordinate with team members
• Accurately enter data information from calls and set realistic expectations
• Problem solve and provide solutions

For 32 years, Imperial USA has been a fast-growing importer and wholesale distributor of commercial door hardware, hollow metal doors, and frames, serving distributors and major retail partners nationwide.