Client Services Representative - Dubois Center

Working Title Client Services Representative
- The Dubois Center

Division

Division Academic Affairs

Department

Department Digital and Professional Learning

Work Unit

Work Unit DPL-The Dubois Center

Work Location

Work Location The Dubois Center At UNC Charlotte Center City

Vacancy Open To

Vacancy Open To All Candidates

Position Designation

Position Designation Non-Student Temporary

Employment Type

Employment Type

Temporary
- Full-time

Hours per week Up to 40

Work Schedule

Normal work schedule is Monday – Thursday, 7:00am – 3:00 pm and Friday 7:00am – 12:00pm. Additional shifts, as needed.

* Schedule varies based on event schedule and may include afternoons, evenings, and weekends. Opportunities for additional hours are available.

Pay Rate

Pay Rate $18 per hour

High school diploma, or equivalency, and two years of customer service experience.

Departmental

Preferred Experience , Skills, Training/

Education:

• 3–5 years of experience in a fast-paced, customer-facing environment requiring exceptional customer service, professionalism, and the ability to manage multiple competing priorities.
• Demonstrated ability to interact professionally, confidently, and diplomatically with a diverse clientele, including university leadership, VIP guests, and high-profile visitors.
• Proven ability to exercise sound judgment, maintain composure under pressure, and respond appropriately to sensitive situations, unexpected challenges, and emergencies.
• Strong organizational skills, attention to detail, and demonstrated accountability in consistently following established procedures, including building access protocols, visitor identification requirements, and parking coordination.
• Excellent verbal and written communication skills, strong time management abilities, and intermediate proficiency with Google Workspace applications (Gmail, Google Sheets, Google Docs, etc.).

Duties and Responsibilities

The Client Services Representative serves as a key member of The Dubois Center Operations team and is responsible for maintaining a professional, welcoming, and secure environment for students, faculty, staff, university leadership, and visitors. As the primary point of contact in a busy, fast-paced lobby, this position requires exceptional customer service, sound judgment, strong attention to detail, and the ability to independently manage multiple priorities while consistently adhering to established university policies and building procedures.

Primary Responsibilities – Lobby and Reception Operations

• Manage daily lobby and reception desk operations during assigned morning hours, maintaining a professional, attentive, and customer-focused presence at all times.
• Monitor building access by verifying university identification, managing visitor check-in procedures, and consistently following established building access and security protocols.
• Serve as the primary point of contact for students, faculty, staff, university leadership, VIP guests, and visitors, responding to inquiries, providing accurate information, and addressing concerns with professionalism, discretion, and sound judgment.
• Coordinate VIP and visitor parking arrangements, provide assistance with parking and Mobile IDs, and communicate relevant information regarding building policies, events, programs, and campus resources.
• Respond promptly and appropriately to unexpected situations, building emergencies, and safety concerns, following established emergency response procedures and coordinating with Police and Public Safety and other appropriate personnel.
• Effectively manage competing priorities in a high-volume lobby environment, including visitor arrivals, telephone inquiries, building access requirements, and event-related activities, while…