Customer Solutions Leader

For over 85 years, Daramic LLC has led the way in developing new and innovative technology for the lead acid battery market. With headquarters in Charlotte, North Carolina, USA— Daramic supplies high-performance battery separators to the lead acid battery industry. Daramic is a leading global high technology company specializing in microporous membranes.

Report to:
Director of Supply Chain

As Daramic continues to support a high-growth category in North America, the Customer Solutions Leader will play an exciting and highly visible role in strengthening customer partnerships and driving meaningful business impact.

The role may be remote or hybrid depending on the candidate’s location and business needs.

This position serves as the primary owner for strategic customer issues, helping ensure prompt, thoughtful resolution of concerns related to order fulfillment, product quality, delivery performance, and technical support.

The ideal candidate will bring energy, curiosity, and a solutions-focused mindset to lead cross-functional teams, leverage data insights, build strong global relationships, and turn complex customer challenges into opportunities for improvement and growth.

• Build strong partnerships with key customer stakeholders
• Support customer visits, audits, and business reviews
• Act as the voice of the customer within the organization

• Serve as the single point of contact for customer concerns and escalations
• Own issue resolution from initiation through customer acceptance of closure
• Communicate progress, risks, and action plans to customers and internal teams
• Facilitate customer review meetings and escalation discussions
• Lead cross-functional response teams to investigate and resolve customer issues
• Establish action plans, timelines and accountability for issue resolution
• Track critical customer initiatives and ensure timely completion of deliverables
• Lead root cause investigations utilizing methodologies such as 8D, DMAIC, CAPA, 5 Why and more
• Validate corrective actions and ensure sustainable implementation
• Monitor custom complaint trends and identify systemic improvement opportunities
• Analyze customer, operational, quality and supply chain data to identify trends and risks
• Present findings and recommendations to customers and Daramic Leadership

• Core understanding of Absorbent Glass Mat (AGM), lead batteries & separator technologies

• This role is accountable for ensuring strategic customer issues are resolved quickly and effectively. The successful candidate will function as a customer advocate, project leader and business problem solver, coordinating resources across the global organization to deliver exceptional customer experiences. Build strong customer relationships
• Document, track and report out on customer satisfaction performance across the US/North American customer base
• Help manage claims through utilization of DCPs (Daramic Core Processes)
• Coordinate and test performance of Daramic materials as needed to validate customer claims
• Spearhead customer requirements for sales including PPAP, audits, sample requests, and product testing
• Drive internal teams through influence to advance and close on customer needs
• Collect plant and supplier responses for root cause and corrective action plans, validate effectiveness and close the loop with customers
• Effectively communicate issues throughout all levels of the Daramic business

General office environment. Work is generally sedentary in nature but may require standing and walking for up to 30% of the time. Lighting and temperature are adequate. Work is generally…