Patient Care Coordinator - SouthPark Endocrinology

Patient Care Coordinator - South Park Endocrinology

Join to apply for the Patient Care Coordinator - South Park Endocrinology role at Tryon Medical Partners

The Patient Care Coordinator is responsible for ensuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and ensuring completion of referrals with physicians, hospitals and other community services, scheduling patients for follow‑up visits, and assisting patients with questions and concerns related to delivery system access.

This is a full time position that supports the Endocrinology team at South Park, Monday to Friday 8 am to 5 pm.

• Schedules ancillary appointments and referrals
• Follows up on referrals and appointments to ensure timely completion of physician orders
• Schedules physician return appointments
• Completes forms/requisitions as needed to complete the physician’s orders
• Obtains and sends patient medical records to support seamless care delivery, ensuring records are sent within one work day of chart completion to all physicians involved in a patient’s care
• Obtains ancillary results on all physician orders in a timely manner
• Obtains referring provider clinic notes on all referred patients in a timely manner
• Obtains and documents authorization requirements from insurance carriers for any scheduled referrals/procedures
• Works at different Tryon office locations as needed
• Monitors and checks assigned Athena boxes and other assigned boxes for coverage
• Other duties as assigned

• Assembles patients’ health information including patient symptoms and medical history, exam results, X‑ray reports, lab tests, diagnoses, and treatment plans
• Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment
• Reviews that all forms are completed, properly identified, and signed and that all necessary information is in the EHR
• Communicates with physicians and other health care professionals to clarify diagnoses or obtain additional information
• Obtains lab/X‑ray reports, hospital notes, referral information, etc.
• Verifies insurance coverage and patient demographics
• Updates charts to ensure that information is complete and filed appropriately
• Ensures timely delivery of outside mail and communication to the physician

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through a declination form or may provide record of vaccine from previous employer.
• Completion of TB test will be required.

• High school diploma; some college preferred.

• Minimum of one‑year medical office or healthcare facility experience.
• Experience with EHR and scheduling.
• Experience serving customers in person and on the phone.

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computer for long periods of time.