Christian Response Representative - Inbound; Associate

Description

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina, or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

The Donor Ministries Department at BGEA works to cultivate meaningful, long‑term relationships with ministry supporters and to identify, develop, and deepen new relationships with prospective ministry partners. The goal of the department is to grow a strong base of support for decades to come. The department includes a core office staff and a regionally based field team who collectively serve the individuals, families and foundations that support BGEA with their gifts and prayers.

Through special events, personal visits, and mailings, the field team shares the work, impact, and needs of the ministry with existing and prospective ministry partners. Included in the department is the Billy Graham Christian Response Center whose staff daily respond to phone calls and email correspondence, providing ministry information and answering spiritual questions with biblical insight and direction. The Prayer Line ministry operates 24 hours a day, 7 days a week, where spiritually trained representatives and volunteers answer calls for prayer and present the Gospel.

TVTM supports phone call responses to Billy Graham Classic TV programs.

This position seeks to respond to calls generated by a variety of BGEA and Samaritan’s Purse projects in such a way as to provide service to constituents in accordance with department procedures and standards. Will also place outbound calls to constituents.

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.
• Faithfully upholds BGEA in prayer.
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits.
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations.
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence.

• Answer incoming calls as they are received on the individual’s login identification.
• Handle calls and constituents with dispatch, but balanced with tact and courtesy, and according to the procedures and policies set down by the department.
• Promptly analyze requirements of the call or needs of the caller, and generate a prompt connection to the proper solution by listening, locating information, answering questions, or transferring to a particular specified department or area.
• Accurately record data from callers into Christian Response database systems as necessary and required, including mailing list changes, recording and forwarding requests for materials, and entering credit card contributions.
• Work on outbound call projects as directed.
• Study department and association procedures, informational material, BGEA history, BGEA current events and other resources provided to the Christian Response Staff in order to understand and utilize this information on the telephone.
• Analyze and appropriately respond to the spiritual needs of callers, praying with them, and leading them to Christ when necessary.
• Attend all required Christian Response Staff meetings as requested.

• Other duties as assigned.

• General knowledge of BGEA; agreement with the philosophy and principles of BGEA.
• Basic understanding and agreement with the Christian Response philosophy and principles.
• Solid and active Christian…