Library Associate - Children's Services

“Follow your calling, Find your career”

Salary Range $25.53- $31.27 This is anon-exempt (hourly) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Full-Time 40 hours perweek, Benefit Eligible M- F 8:00am –5:00pm Works one evening per week 11:00am - 8:00pm Rotating weekends

Mountain Island Library: 4420 Hoyt Galvin Way Charlotte, NC 28214 The Mountain Island  Library is located in Northwest Charlotte among the rapidly growing Mountain Island Lake region closeto the Catawba River and the Gaston County border. This 16,000 square foot facilityreflects the community’s ties to nature and serves as a warm and welcoming hubof learning and connection for all ages and is a part of the Charlotte Mecklenburg Library system.

Charlotte Mecklenburg Libraryis one of America’s leading urban public libraries,serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve.

Through our 21locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to improve lives and build astronger community.

This position works with a team tocreate a welcoming and engaging environment for children ages 0-11, their caregivers, families, and all individuals using the library. The Library Associate performs professional and technical library work in youth services. This position delivers a high level of quality library services and programming,ensuring the provision of value-added experiences for all customers.

• Create and deliver programs to children ages 0-11
• Perform circulation activities
• Provide service desk coverage
• Prepare program reports
• Provide research assistance to customers
• Utilize integrated library systems software
• Assist customers at several service points
• Train and assist customers on various library policies, procedures, and processes
• Maintain library’s collection of materials
• Assist with volunteer management
• Create and maintain attractive and appropriate bulletin boards and displays
• Promote and market the library’s programs; collaborating with Marketing and Communications to generate flyers and materials pertaining to programs

• Minimumof two years of public library, retail, or customer service experience
• Education:
• High School Diploma or equivalent
• Combination of relevant education and relevant experience accepted? Yes

• Associates degree
• Bilingual - Spanish
• Knowledge of integrated library systems software
• At least three years of library, customer service and/or administrative experience

• Knowledge of Alpha-numeric sorting systems
• Child development
• Telephone etiquette
• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail
• Working with a diverse population
• Adaptability:
  
  Maintaining effectiveness when experiencing major changes in responsibilitiesor environment; adjusting effectively within new work structures, processes,requirements, or cultures
• Communication:
  Clearly…