Library Associate - Children's Services

Library Associate

Charlotte Mecklenburg Library – Mountain Island Library

Salary Range $25.53 - $31.27 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

Schedule:

Full-Time 40 hours per week, Benefit Eligible M- F 8:00am – 5:00pm Works one evening per week 11:00am - 8:00pm Rotating weekends

Location:

Mountain Island Library: 4420 Hoyt Galvin Way Charlotte, NC 28214 The Mountain Island Library is located in Northwest Charlotte among the rapidly growing Mountain Island Lake region close to the Catawba River and the Gaston County border. This 16,000 square foot facility reflects the community's ties to nature and serves as a warm and welcoming hub of learning and connection for all ages and is a part of the Charlotte Mecklenburg Library system.

Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve.

Through our 21 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to improve lives and build a stronger community.

Position Summary:

This position works with a team to create a welcoming and engaging environment for children ages 0-11, their caregivers, families, and all individuals using the library. The Library Associate performs professional and technical library work in youth services. This position delivers a high level of quality library services and programming, ensuring the provision of value-added experiences for all customers.

Essential Functions:

• Create and deliver programs to children ages 0-11
• Perform circulation activities
• Provide service desk coverage
• Prepare program reports
• Provide research assistance to customers
• Utilize integrated library systems software
• Assist customers at several service points
• Train and assist customers on various library policies, procedures, and processes
• Maintain library's collection of materials
• Assist with volunteer management
• Create and maintain attractive and appropriate bulletin boards and displays
• Promote and market the library's programs; collaborating with Marketing and Communications to generate flyers and materials pertaining to programs

Minimum Qualifications:

Minimum of two years of public library, retail, or customer service experience

Education:

High School Diploma or equivalent Education/Experience Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications:

Associates degree Bilingual - Spanish Knowledge of integrated library systems software At least three years of library, customer service and/or administrative experience

Knowledge, Skills and Abilities:

Knowledge of Alpha-numeric sorting systems Child development Telephone etiquette

Skills:

Technology adeptness Excellent interpersonal and customer service skills Excellent time management skills with attention to detail Working with a diverse population Abilities:
Adaptability:
Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or…