Field Support Engineer

Application Instructions

Thank you for your interest in Pierson Wireless Corp. We look forward to seeing your application. Be sure to attach a copy of your resume before submitting. Failure to answer all of the Additional Questions may result in your application being disqualified from consideration.

Position Description

JOB TITLE: Field Support Engineer

DEPARTMENT: Field Support Engineering

REPORTS TO: Director:
Field Support Engineering

FIELD SUPPORT ENGINEER SUMMARY: Responsible for supporting the field market teams (Market Managers, Market/Project Foreman and Technicians) with the technical deployment of Pierson Wireless products and services, which include Tier 1 technical support of RF troubleshooting, general system troubleshooting, tools support, system commissioning, optimization, and performance-related testing.

FIELD SUPPORT ENGINEER DUTIES AND RESPONSIBILITIES:

• Maintains open and accurate communication with project supervisors and subordinates.
• Clocks in and out for activities throughout the day in Pierson Wireless' project management cloud solution.
• Follows safety policies for safe work.
• Complete site walks and surveys site conditions.
• Utilizes RF related equipment for site coverage review and determine limitations and boundaries of the systems.
• Works with onsite personnel to improve all aspects of system performance, creates documentation, and improves processes.
• Performs RF optimization techniques for a wide range of OEM and technologies.
• Performs remote assistance to onsite personnel for system troubleshooting and optimization.
• Interfaces with Pierson Wireless' Customers.
• Ensures systems are designed to the latest and correct standards as set forth by both Pierson Wireless and its Customers.
• Properly documents work performed in Pierson Wireless' project management cloud solution.
• Provides support to other team members and staff as needed.
• Operates company provided equipment and vehicles in a safe manner and follow all local laws, regulations, and ordinances.
• Submits all receipts and expense records.
• Abides by all policies and procedures as identified in the Pierson Wireless handbook.
• Is cross-trained to lend support other Pierson Wireless staff and departments.
• Performs other duties as required (i.e. cleaning, moving, fabrication, etc.).
• Performs other related duties as assigned by management.

FIELD SUPPORT ENGINEER BENEFITS:

• Competitive compensation
• Medical, Vision, and Dental insurance - EMPLOYER pays 100% of employees' premiums
• FSA/DCFSA Program Eligibility
• 401(k) Retirement Savings with Employer Match - eligible after 90 days
• EMPLOYER provided Short-term / Long-term disability, Life insurance, and Accidental Death & Dismemberment - eligible after 1 year
• EMPLOYER Health & Wellness Program
• Meal stipend while traveling
• Paid Travel Time
• Paid Training/Certifications
• Paid Vacation
• Paid Sick Leave
• Paid Holidays

Position Requirements

FIELD SUPPORT ENGINEER TRAVEL REQUIREMENTS:

• The position requires 50% travel and overnight lodging supporting and working with our regional teams. Primary days of travel are Monday through Friday.

FIELD SUPPORT ENGINEER TIME REQUIREMENTS:

• Full-time position which will typically involve 50 hours a week.

FIELD SUPPORT ENGINEER QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required:
• Valid driver's license required.
• Microsoft Office Suite proficiency
• Google G-Suite proficiency
• Other skills required/preferred:
• BS or Master's degree in Engineering or Physics (Preferred).
• Working knowledge of RF behavior required.
• OSHA 10 hour certified (Preferred).
• 1+ years of relevant industry work experience (Preferred).
• 1+ years of network routing, switching, and security experience (Preferred).
• Solid interpersonal and analytical skills.
• Excellent communication skills.
• Must be able to represent the company to external Customers.
• Working knowledge of service networks: 5G, GSM, CDMA, WCDMA, LTE, EVDO and the service applications characteristics and capabilities.
• Working knowledge of a variety of DAS OEMs including:
  Corning, TE Connectivity, Commscope, SOLiD, and JMA.
• Working knowledge of walk testing equipment and system testing equipment including: WINd, Spectrum Analyzer, OTDR, Fiber Scope, and PIM Tester.

FIELD SUPPORT ENGINEER COMPETENCIES:

• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgement - Displays willingness to make decisions;
  Exhibits sound and accurate judgment;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely…