Field Service Technician -IV
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-01-13
Listing for:
I3 INFOTEK INC
Full Time
position Listed on 2026-01-13
Job specializations:
-
Engineering
Field/Service Technician, Electronics Technician, Systems Engineer
Job Description & How to Apply Below
1 day ago Be among the first 25 applicants
This range is provided by I3 INFOTEK INC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$85,000.00/yr - $/yr
Field Service Technician – Level IV
Location: Charlotte, NC (HQ – Travel Based)
Position Type: Full-Time | Day Shift
Travel: Up to 85% (Majority Air Travel)
About the RoleWe are hiring Field Service Technician – Level IV professionals with advanced expertise and high autonomy. This senior-level role involves solving complex CNC system issues, supporting new technology rollouts, and mentoring customers and distribution partners.
Key Responsibilities- Lead advanced troubleshooting and root‑cause analysis of CNC machinery
- Perform high‑level installations of new and introductory Okuma models
- Implement complex retrofits and engineering improvements
- Develop detailed technical manuals, bulletins, and “how‑to” documentation
- Maintain strong customer relationships through expert‑level support
- Provide detailed reporting and feedback to Okuma service leadership
- Associate Degree in Electronics or equivalent advanced experience
- 7+ years of CNC machine tool service experience (Okuma strongly preferred)
- Expert‑level knowledge of CNC controls, PLCs, servo systems, and automation
- Proven technical writing and documentation experience
- Expert‑level diagnostic and troubleshooting capability
- Advanced interpretation of mechanical and electrical drawings
- Proficiency with advanced precision diagnostic tools
- Exceptional communication and customer‑facing skills
- Ability to work autonomously with minimal supervision
- Candidates can be located anywhere in the U.S.
- Must provide 2 professional references
- Background check & drug screening required (including marijuana; no violent offenses)
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