Senior Robotics Solutions Engineer

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empower us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in innovative medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by our Credo, Johnson & Johnson is responsible for our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Customer Management

Technical Field Service

Business Enablement/Support

Charlotte, North Carolina, United States;
Santa Clara, California, United States of America.

Johnson & Johnson Med Tech family of companies is currently hiring a Senior Robotic Solutions Engineer (RSE), Field Service, located in the Charlotte, NC, area.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at

Contributes to the Technical Field Service team as a seasoned individual contributor who works independently with minimal supervision. Helps establish and implement projects, programs, and processes in support of the organization’s overall customer management strategy. Applies advanced knowledge of the field service field to establish best-of-class policies, procedures, and plans for the area.

Helps establish and implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the organization to advance efficient customer service initiatives.

Designs core plans for projects, programs, or processes across the Technical Field Service area. Integrates methods based on analyses of trends and the competitive landscape to continually improve the organization’s customer management strategy.

Recommends appropriate hardware and peripheral equipment that meets customer requirements. Demonstrates setup and adjustment of complex equipment for potential users or operators. Coaches more junior colleagues in techniques, processes, and responsibilities. Responsible for communicating business-related issues or opportunities to the next management level.

• System setup, movement, maintenance, repair, and de-installation.
• Data log analysis and management in order to perform troubleshooting and resolution of issues.
• Work independently, leading our RSE Service Team in technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain system availability.
• Execute specific tasks, including documentation and metrics for the team.
• Work to ensure safe, robust, and reliable service solutions by applying engineering methods with good documentation processes and using documentation through ECO processes
• Participate in process improvement discussions to increase team efficiency and effectiveness.
• Engage in a continuous effort of learning and training to expand the knowledge of RSE Service on our robotics systems.
• Safely work in a manufacturing environment and have the ability to follow all safety and hazard requirements.
• Provide reports and updates to senior management on status and strategic goals.
• Interface…