Residential Servicing and Credit Manager

Residential Servicing and Credit Manager

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Barings’ Residential ABF group specializes in residential mortgage-related investments. We combine deep industry expertise with rigorous oversight and credit management to create value for our clients.

Job Title: Residential Servicing and Credit Manager

Corporate

Title:

Associate Director

Department: Residential - ABF

Location: Charlotte, NC

Job Summary The Residential Servicing Oversight and Credit Manager will monitor troubled borrowers within residential whole loan portfolios (including Non-QM, RTL, and second lien products) and work closely with mortgage servicers to determine and implement effective loss mitigation strategies. The primary goal is to lower risk for investors by ensuring that each delinquent borrower is evaluated and the optimal solution is pursued.

Hands‑on experience in loss mitigation is required.

• Develop and maintain servicing oversight framework, including KPIs, SLAs, and audit protocols for residential mortgage portfolios.
• Monitor portfolios to identify and track troubled and delinquent borrowers.
• Serve as the main point of contact with mortgage servicers for portfolio reviews and loss mitigation.
• Review and discuss individual borrower situations with servicers to determine and implement the most effective loss mitigation solution (e.g., forbearance, repayment plans, loan modifications, short sales, deeds‑in‑lieu).
• Evaluate and approve loss mitigation proposals and credit exceptions presented by servicers.
• Analyze delinquency trends and proactively address emerging risks to minimize investor losses.
• Prepare concise reports on loss mitigation outcomes and portfolio health for senior management and investment committees.
• Stay current on regulatory requirements (RESPA, Reg X, Reg Z, CFPB) and industry best practices in servicing and loss mitigation.
• Support internal audits and regulatory examinations related to loss mitigation and credit practices.
• Contribute to periodic servicer reviews, operational risk assessments, and escalation management.
• Assist in implementing and enforcing credit policies for residential whole loan portfolios.
• Collaborate with the Head of Residential Credit Management on credit risk appetite and policy updates.
• Prepare reports on servicing performance, credit risk, and loss mitigation for senior management and investment committees.
• Stay up-to-date with regulatory developments, industry best practices, and trends in mortgage servicing and credit risk.

• Bachelor’s degree in Business, Finance, or related field.
• 7+ years of experience in mortgage servicing oversight, credit risk management, and loss mitigation.
• Demonstrated experience in loss mitigation at a mortgage servicer or an investment company/fund.
• Deep understanding of the US Residential sector.
• Strong analytical, communication, and relationship‑management skills.
• Experience with credit risk analysis and portfolio surveillance.
• Ability to work cross‑functionally with investment, operations, and compliance teams.
• Strong attention to detail and a focus on risk reduction for investors.
• Ability to handle multiple tasks and prioritize effectively in a fast‑paced environment.

Barings is an Equal Employment Opportunity employer;
Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

CORE BENEFITS & WELLNESS

• Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
• Fitness Center Reimbursement Program (Including Online Memberships)
• Employee Assistance Program (EAP)
• Fertility Benefits

FINANCIAL WELL-BEING

• Highly competitive 401(k) Plan with Company Match
• Health Savings Account (HSA) with Company Contributions
• Flexible Spending Accounts (FSA) – Health Care & Dependent Care
• Retirement Health Reimbursement Account

LIFE INSURANCE

• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance

TIME OFF, DISABILITY AND LEAVE OF ABSENCE

• Paid Vacation, Sick Days and Annual Holidays
• Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
• Short and Long Term Disability Plans
• Paid Volunteer Time

OTHER BENEFITS

• Education Assistance Program
• Charitable Matching Gifts Program
• Commuter Reimbursement Program
• Adoption and Surrogacy Reimbursement Program