Legal Operations Coordinator

Overview

This is a hybrid role with the expectation to be in office at least Tuesday, Wednesday, and Thursday, in either the Raleigh or Charlotte, NC offices. First Citizens seeks a qualified and motivated teammate to join our team of driven legal professionals as Legal Operations Coordinator. In this hybrid role you will support the Legal Operations function within the bank’s legal department, reporting to the Head of Legal Operations and working collaboratively in a growing team.

You will manage both the risk and financial aspects of our relationships with third‑party vendors, including law firms, serving as a bridge between Legal, Risk, Finance, and Sourcing to ensure that third‑party engagements are both risk‑controlled and financially sound. Offering an upfront sign‑on bonus.

• Conduct due diligence and ongoing risk assessments of third‑party vendors in Legal (e.g. products, services, law firms).
• Support onboarding/offboarding of third‑party vendors in Legal, ensuring both billing and risk controls.
• Oversee end‑to‑end invoice review workflows.
• Review and validate third‑party invoices and contractual terms.
• Maintain data integrity through quality checks and overall system performance evaluations.
• Train internal users and third‑party vendors in Legal on e‑billing system.
• Monitor and enforce compliance with third‑party risk control requirements and internal policies.
• Collaborate with stakeholders to optimize third‑party vendor governance and risk‑management frameworks.
• Monitor legal spend and other spend reporting to support cost control and transparency.
• Resolve billing discrepancies and drive process improvements.
• Prepare, assist with, or review documentation (e.g. training materials, reference guides, management reporting, and the like) using the full suite of Microsoft and other software products.
• Other duties as assigned.

Bachelor's Degree and 1 year of experience in Law, Risk Management, Legal Assistant, Finance, e‑billing or Legal Operations OR High School Diploma or GED and 5 years of experience in the same areas.

• Strong understanding of risk management principles and systems (e.g. Archer).
• Strong understanding of financial tools (e.g. Excel, Counsel Link).
• Professional communication skills (oral and written) to partner effectively with Legal, Risk, Finance, Procurement, and third‑party vendors, including law firms.
• Excellent analytical skills with the ability to interpret billing data and identify risk issues.
• Detail oriented, tech‑savvy, and organized.
• Capable of handling tasks and also seeing the bigger picture of Legal operations.
• Ability to multi‑task and prioritize accordingly.
• Strong Excel and reporting skills (experience with analytics tools a plus).
• Strong PPT skills (Power Bi a plus).
• Demonstrated ability to problem‑solve, elevate appropriately, and recommend practical solutions.

Benefits are an integral part of total rewards. First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at