Credit Collections Analyst

This range is provided by Mastech Digital. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

$30.00/hr - $36.00/hr

Location: Charlotte, NC (Hybrid – Tues, Wed, Thurs onsite; Mon & Fri remote)

The Credit & Collections Analyst will serve as the primary point of contact for credit, collections, customer service, and cash application activities for an assigned customer portfolio. This role is responsible for managing customer accounts in a high-volume, fast-paced environment and supporting the achievement of cash collection and DSO goals. The position focuses on dispute resolution and account analysis rather than front-end collections.

• Manage collection activities for an assigned portfolio, ensuring consistent and timely follow-up in accordance with responsible collection practices
• Act as a customer-facing contact to resolve payment issues through proactive identification and resolution methods
• Investigate and resolve invoice discrepancies, deductions, claims, and disputes, including Fortune 500 customer accounts
• Analyze customer invoices to ensure compliance with contract terms and conditions
• Perform cash application and account adjustments as provided by Treasury backup
• Respond to customer email and phone inquiries within a 24-hour turnaround time
• Research and resolve customer claims using limited information and sound judgment
• Provide daily updates on unresolved issues and escalations
• Gather credit and collections reference information as needed
• Complete ad hoc projects and support departmental initiatives
• Effectively manage competing priorities under tight deadlines

• 3–5 years of experience in Credit & Collections or Accounts Receivable within an accounting or finance environment
• Strong experience with dispute resolution
  , including researching claims, deductions, and chargebacks
• Experience supporting high-volume, B2B or commercial accounts
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, formulas required)
• Strong understanding of billing, collections, and cash application cycles
• Excellent written and verbal communication skills
• Strong negotiation skills with the ability to drive payment commitments
• Ability to work effectively under pressure while maintaining a professional demeanor

• Experience handling Fortune 500 customer accounts
• Experience using Oracle AR or other ERP systems (SAP, People Soft, etc.)
• Background in a multi-company or matrixed organization
• Bachelor’s degree in Accounting, Business, or related field (or equivalent experience)

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