Collections Coordinator

Our Consumer Packaged Goods client that boasts a brand that resonates worldwide, has a history that spans over a century. Headquartered in Charlotte, NC with over 17,000 employees, the organization values diversity, inclusion, and collaboration.

Opportunity: 6‑month contract

Location: Charlotte, NC

Schedule: Monday – Friday 8am – 5pm (First week on‑site, up to 3 weeks hybrid, then 100% remote)

Payrate: $23–$24 per hour

• Tracks customer payment platforms, dispute activity, and internal reporting to identify missed invoices and past‑due balances; initiates outreach to resolve delinquencies and provides recommendations to leadership regarding account restrictions.
• Analyzes aging reports and enterprise financial systems to build and prioritize daily collection worklists.
• Serves as a point of contact for customers requesting invoice copies or statements, collaborating with sales team to address billing discrepancies such as tax questions or inaccurate account data.
• Acts as a liaison for sales teams when questions arise related to payment status, returned payments, or order release limitations.
• Leads resolution efforts with customers, internal teams, and collection partners for broken payment commitments, including evaluating when escalation to external collection agencies is appropriate.
• Conducts regular customer account reviews with collection teams to identify accounts paying outside of standard terms and develop targeted recovery strategies.

• 1‑3 years of Business to Business collections experience.
• At least 1 year SAP experience.
• Salesforce experience with customer service tickets.
• Intermediate Microsoft Excel (ability to understand and create spreadsheets for AR Aging purposes).
• 1‑3 years of experience handling customer billing inquiries/disputes.

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

Category Code: JN001

Seniority Level: Associate

Employment Type: Contract

Job Function: Accounting/Auditing and Finance

Industries: Food and Beverage Services, Food and Beverage Manufacturing, Consumer Services