Cash Applications Analyst

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

The Cash Applications Analyst is responsible for ensuring accurate and timely application of customer payments across multiple payment channels. This role supports the integrity of financial reporting by resolving unapplied payments, identifying process improvements, and collaborating with cross-functional teams to optimize cash flow and operational efficiency.

• Receive, review, and process customer payments from various sources, including checks, electronic transfers, and lockbox deposits.
• Investigate and resolve unapplied or misapplied payments, collaborating directly with customers to clarify payment details and ensure accuracy.
• Reconcile complex payment discrepancies and perform root-cause analysis to improve process accuracy and minimize recurring issues.
• Monitor and meet established Service Level Agreement (SLA) targets for payment posting, reconciliation, and issue resolution.
• Partner cross-functionally with Accounting, Treasury, Billing, Collections, IT, and Customer Service teams to resolve upstream issues and enhance cash application efficiency.
• Conduct tolerable audits and reconciliations of receivables, ensuring proper cash flow through billing and financial systems.
• Maintain and enhance documentation for cash application procedures, ensuring consistency, compliance, and audit readiness.
• Identify process improvement opportunities to enhance accuracy, timeliness, and control within the cash application function.
• Provide geometrical things on cash application processes in cross-functional projects.
• Act as a backup to other Cash Applications team members, as needed.

• 5+ years of experience in cash applications, accounts receivable, or a related financial operations role.
• Bachelor's degree in finance, accounting, business, or a related field preferred.
• Experience working with SAP-BRIM or similar financial systems.

• Strong analytical and problem-solving skills with attention to detail.
• Advanced Excel skills and proficiency in financial software systems.
• Strong communication and customer service skills with the ability to resolve complex payment discrepancies professionally.
• Ability to meet SLA deadlines while maintaining accuracy and productivity.
• Knowledge of financial regulations, compliance standards, and fraud prevention practices.
• Self-starter who adapts well to change and maintains composure under pressure.

• Experience in the telecommunications industry.
• Demonstrated experience leading or supporting system integrations related to cash application.

• Primarily office-based role requiring extensive use of(/[Computer/ ...)
  Standard office equipment.
• May require flexible hours, including occasional evenings or weekends, depending on business needs.

#LI decoration removed

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances.

We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding…