Approver

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture.

It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Title:

Cash Payment Approver

Location:

Onsite in Charlotte, NC

We have always been employee‑owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head‑hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The role is based in Charlotte, NC and supports the Howden US Retail business by reviewing payments and providing administrative support to the IBA and Finance teams. The individual is responsible for processing transactions accurately, maintaining up-to-date records, and resolving basic account queries in a timely manner. They will support reporting, assist with team activities and projects, and elevate more complex issues as needed.

The role requires adherence to company policies, procedures, and regulatory requirements, with a strong focus on accuracy, professionalism, and confidentiality. Success in this role includes delivering timely, high‑quality service to internal and external clients while actively building knowledge and skills through ongoing development.

• Process payments and enter data accurately in company systems
• Resolve basic account and transaction queries in a timely manner
• Maintain organized and up‑to‑date records, filing, and documentation
• Prepare standard reports and provide updates on team activities or issues
• Assist with assigned tasks and support team projects as needed
• Escalate or redirect more complex queries appropriately
• Respond to urgent requests with guidance from senior team members

• Follow company policies, procedures, and instructions in daily work
• Ensure accuracy, proper approvals, and adherence to processes
• Maintain high standards of professionalism, ethics, and confidentiality
• Complete required training and stay compliant with regulatory requirements

• Provide timely, professional support to internal and external clients
• Communicate clearly and work collaboratively within the team
• Share relevant information to support team efficiency and outcomes

• Participate in training and development opportunities
• Build knowledge of industry practices and regulatory requirements

• Strong attention to detail with the ability to process data accurately
• Ability to follow established processes and work effectively in a structured environment
• Good problem‑solving skills, with the ability to identify issues and elevate when needed
• Organized and able to manage…