Business Support Manager II

Business Support Manager II

Phoenix, Arizona;

Addison, Texas;
Charlotte, North Carolina;
Jacksonville, Florida;
Plano, Texas;
Fort Worth, Texas;
Newark, Delaware;
Tampa, Florida

** To proceed with your application, you must be at least 18 years of age.*
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** Bank of America employees are required to meet all*
* ** posting eligibility requirements*
* ** prior to applying for any new position.*
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** To proceed with your application, you must be at least 18 years of age.*
* Acknowledge (
-1)

** Bank of America employees are required to meet all*
* ** posting eligibility requirements*
* ** prior to applying for any new position.*
* Acknowledge (
-1)

*
* Job Description:

*
* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners.  We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs.  

SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

The SSFO Team is seeking a Business Support Manager II to provide operational support for all functional areas within the business. The role will handle routine deliverables and other diverse administrative functions which requires a thorough knowledge of the department's or business unit's functional operations. The ideal candidate will be highly organized, detail-oriented, and able to work in a fast-paced environment.

The candidate will be comfortable working in a team setting and producing independent work product and completing assignments within deadlines.

** Responsibilities*
* -Produce high quality presentations and management information for senior management

-Serve as Primary Point of Contact for Business Controls including:

+ Vendor Management

+ SPI Oversight & Controls

+ Issues Management

+ Audits/Exams

+ Complaints review

+ Policy/Standard Reviews

-Research and analysis on escalated items, providing detailed response and subject matter expertise

-Coordinate communication projects, e.g. town halls, off-sites and employee engagement

-Coordinate ad hoc cross-functional working groups

-Develop relationships with lines of business and key support partners

-Proactively contribute to the improvement of operational efficiency and internal processes

-Ad hoc and special projects

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* Required Qualifications:

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* -3+ years experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination

-Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive…