Communication Surveillance Analyst; Commercial Banking
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-10-15
Listing for:
Experis Technology Group
Full Time
position Listed on 2026-10-15
Job specializations:
-
Finance & Banking
Risk Manager/Analyst, Regulatory Compliance Specialist, Financial Compliance
Job Description & How to Apply Below
Our client, Corporate Banking and Markets is seeking a Lead Communication Surveillance Analyst (Business Executiaon Consultant 4 - Contingent to join their team. As a Lead Communication Surveillance Analyst (Business Executiaon Consultant 4 - Contingent, you will be part of the [Department Name] supporting [Team Name(s)]. The ideal candidate will have strong risk-minded judgment, clear and concise written communication, and the ability to lead investigations and escalation decisions with confidence.
Job Title:Lead Communication Surveillance Analyst (Business Executiaon Consultant 4 - Contingent
Location:Charlotte, NC (Tryon Street only)
Pay Range:$65-$69/hr
What's the Job?- Serve as a lead for communications surveillance in Corporate Banking and Markets, supporting monitoring, review, and escalation of potential conduct and market risk indicators.
- Evaluate complex voice and electronic communications to identify risk indicators, determine appropriate next steps, and make well-supported escalation decisions.
- Maintain high-quality case documentation, including concise summaries, escalation rationales, and management-ready reporting.
- Apply financial services risk and control concepts to communication reviews, ensuring alignment with policies, procedures, and regulatory expectations.
- Support governance and continuous improvement by contributing to trend analysis, key risk/performance indicators, and surveillance effectiveness insights.
- 5+ years of experience in communications surveillance, compliance, risk management, control management, investigations, trade or electronic communications monitoring, Corporate Banking, Markets, or a related discipline.
- Ability to articulate AI exposure and how you apply AI-related tools or insights responsibly in surveillance and review workflows.
- License in Market Risk.
- Excellent written communication skills for concise case documentation, escalation summaries, and management reporting.
- Proficiency with Microsoft Excel and PowerPoint for tracking, analysis, reporting, and presentation development.
- Opportunity to lead communications surveillance work in a highly matrixed environment where sound judgment and risk-based conclusions matter.
- Engage in investigations and quality-focused reviews that directly support compliance, risk, and control expectations.
- Work on high-volume monitoring with clear priorities and established service-level expectations.
- Contribute to governance materials, trend analysis, and executive-ready reporting.
- Be part of a role designed for conversion after the spotlight period (conversion: YES).
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.
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