Issue Testing Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

This role will be responsible for oversight of the Operations issue test planning, timely completion of testing through leadership of aligned resources, execution of validation activities, and review of final test results. In addition to leading Operations issue testing daily activities, this individual will also be responsible for growing and maturing the program to drive consistency and excellence in our approach.

Success in this role will require a keen attention to detail, effective collaboration with a wide range of stakeholders, refined communication skills, professional skepticism, and creative problem-solving abilities. This individual will assess the effectiveness of remediation activities and determine whether identified issues, root causes, and associated risks have been appropriately addressed.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience

Preferred Skills and Experience

• Experience validating remediation activities associated with audit findings, regulatory matters, operational risk issues, or compliance concerns
• Ability to develop and execute validation testing strategies and evaluate supporting evidence to reach well-supported conclusions
• Experience assessing control design and operating effectiveness through risk-based testing methodologies
• Understanding of issue management life cycles, root cause analysis, corrective action plans, and sustainability requirements
• Prior management/leadership experience
• Experience preparing clear, concise, and audit-defensible testing documentation, validation reports, and executive summaries
• Prior internal/external audit, consulting, or independent validation experience strongly preferred
• Ability to effectively challenge stakeholders and influence outcomes while maintaining strong working relationships
• Refined communication skills and ability to quickly distill complex detail into concise, actionable insights
• Risk and/or business experience with operational processes, technology solutions, and control environments, including in-depth knowledge of risks and controls
• Prior management/leadership experience
• Project management experience and ability to achieve deadlines in a dynamic environment
• Risk and/or business experience with operational processes, technology solutions, and control environments, including in-depth knowledge of risks and controls
• Experience working in large, matrixed organizations with multiple risk, audit, compliance, and business stakeholders
• Initiative and ownership in process improvement and enhancement of deliverables
• Drive, determination, and resolve to manage competing and evolving priorities
• Banking, financial services, or other highly regulated industry experience

Differentiators / Nice-to-Haves

• Experience leveraging artificial intelligence, generative AI, and advanced analytics to enhance issue validation, evidence review, testing efficiency, risk identification, and reporting processes while maintaining regulatory and audit defensibility
• Professional certifications such as CIA, CISA, CRISC, CPA, CAMS, CRCM, or PMP
• Familiarity with Archer or similar GRC systems

Hybrid/flexible schedule

The role offers a…