Patient Rep; Front Desk- Blakeney

Primary Objective

The Patient Representative (Front Desk) provides exceptional customer service to CEENTA patients through effective telephonic, virtual, and in‑person communication at scheduling, check‑in, and check‑out.

The Patient Representative is the “face” of the office, greeting patients, inputting information, handling appointments, and ensuring smooth clinic flow.

• Greet patients arriving for their appointments and monitor patient flow.
• Collect, enter, and verify patient demographic and insurance information in the electronic health records (EHR) system.
• Schedule, reschedule, and cancel patient appointments in the EHR system.
• Operate a multi‑line telephone system; respond to voicemails in a timely manner.
• Complete patient check‑in and check‑out processes.
• Assist patients with kiosk usage and monitor Department Appointments Report for errors.
• Collect patient balances, copays, and coinsurances.
• Educate patients on demand statements and payment plans.
• Maintain applicable work queues in the EHR system.
• Index documents from the document management system into the EHR.
• Maintain appearance of lobby and patient common areas.
• Demonstrate compliance with CEENTA’s policies and procedures, including work rules and emergency action plans.
• Provide excellent customer service to patients, families, and team members and collaborate for concise information flow.
• Meet the physical and mental demands of the position.
• Work on‑site and be predictable, reliable, and prompt.

• Proficient in EMR system.
• Proficient with Document Management System.
• Proficient in Microsoft Office suite.
• Professional verbal and written communication.
• Handling sensitive and confidential information.
• Professional demeanor and image.
• Mathematical aptitude.
• Typing aptitude.

Customer Service – first contact with patients, providing exemplary service.

Effective Communication – clear, respectful communication via phone, email, and EHR messaging.

Information Collection & Management – accurate data handling including PHI and HIPAA compliance.

Multi‑Tasking & Adaptability – maintain clinic flow amid changing demands.

Personal & Professional Ethics – integrity, honesty, and adherence to CEENTA and federal regulations.

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Corporate Epic training, 6‑8 weeks of on‑the‑job training with current CEENTA staff and Operations Management. Check‑ins and audits following completion of training.

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas.

High school diploma or equivalent required.

Customer or patient‑facing experience, preferably in a medical office setting, strongly preferred.

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The work environment includes exposure to contagious or infectious diseases and may require personal protective equipment  of standard medical office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

The Patient Representative reports to the Operations Manager or Operations Supervisor when applicable. No supervisory responsibilities.

This is a non‑exempt position with core hours Monday to Friday, 8:00 am – 5:00 pm. Hours are subject to variation based on clinic needs.

• Regularly required to sit, talk, or hear.
• Frequently required to stand, walk, and use hands to handle or feel; reach with hands and arms to assist patients and/or clinic staff.
• Occasionally assists with moving wheelchair‑bound patients, clinical equipment, and office supplies up to 35 pounds.

• Problem solving.
• Work under pressure or stressful situations.
• Make quick decisions.
• Thrive in fast‑paced environments and multi‑task.
• Use discretion and sensitivity.

• Active & current driver’s license.
• Clean driving record.
• Consistent and reliable transportation.
• Polite and professional disposition.

No travel is required.

In addition to listed essential functions, individuals may be assigned other duties or tasks as needed. CEENTA retains discretion to add or change job functions without notice.

A Patient Representative is the “face” of the office, offering a warm, welcoming smile to each patient as they are greeted during check‑in/out. Responsibilities include data entry, scheduling, insurance verification, payment collection, and administrative support tasks such as message handling and fax distribution.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care