Order Entry Technician

Join to apply for the Order Entry Technician role at Synchrony Pharmacy
.

Since our founding in 1997, we’ve been making long‑term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Synchrony Pharmacy.

Synchrony Pharmacy, a subsidiary of Trilogy Health Services LLC, is seeking an Order Entry Technician. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

An order entry technician is responsible for accurately and efficiently entering customer orders into a company's system. They ensure that all order details, such as product type, quantity, pricing, and shipping information, are entered correctly. Additionally, they may communicate with customers to clarify order details or resolve any issues that may arise. Attention to detail, strong data entry skills, and excellent communication abilities are essential for this role.

• Enter customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
• Verify and enter physician information into the system.
• Enter new medication orders and enter refills.
• Triage, correlate and distribute orders obtained from document imaging software.
• Receive and respond to customer complaints and/or issues.
• Forward escalated concerns to the Order Entry Supervisor.
• Review and verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Assist specified departments in the preparation and shipment of orders to designated locations.
• Evaluate inventory records to determine availability of requested medication.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Answer phone calls from customers and provide customer service solutions.
• Other duties as assigned.

Education: High School / GED
Experience: 1‑3 years
Licenses and

Certifications:

Board Licensed and/or Certified Pharmacy Technician (CPhT) consistent with state requirements.

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 20lbs. Must be able to maintain verbal and written communication with co‑workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.