Medical Records - Medical Records Associate

Medical Records - Medical Records Associate

Apply for the Medical Records - Medical Records Associate role at Charlotte Radiology
.

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Serving the NC/SC area healthcare community through advanced imaging technology, 40+ convenient locations, and 500+ team members, 90% of whom directly touch patient care.

Our mission is to be recognized as the premier radiology expert, where people come first, supported by collaborative teamwork and a quality‑driven, customer‑focused service culture.

Monday – Friday, 8:00 a.m. – 5:00 p.m.

• Process ADRs (Additional Documentation Requests).
• Respond to emails/phone messages from providers and patients.
• Review medical records to ensure accuracy, clinical relevance, completeness, and availability for continuing patient care, and process incoming requests from patients and outside facilities.
• Communicate with site leaders, providers, patients, and techs regarding medical records issues.
• Follow the standards and policies for medical records and the services of the healthcare facility.
• Determine the format of the medical record at patient request and troubleshoot basic issues, escalating complex ones appropriately.
• Fax and mail reports; maintain imaging scheduling records and verify HIPAA information for all patients; ensure HIPAA compliance for all releases of information.
• Request reports/images for current patients to support ongoing care.

• Education/Licensing/Certification: High School Education required.
• Experience (years and type): 1+ years in medical records;
  Epic experience preferred.
• Knowledge and
  
  Skills:
  
  Knowledge of medical terminology;
  Knowledge of Windows and Outlook;
  Strong oral and written communication skills;
  Medical office experience;
  Ability to multitask;
  Strong customer service skills (internal and external);
  Ability to work independently;
  Problem‑solving ability;
  Ability to handle confidential information;
  Physical endurance for prolonged sitting and repetitive tasks;
  Excellent organizational and computer skills.

• 0‑25%

• Primarily sitting.
• Capable of lifting up to 25 lbs.

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits, including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401(k) Retirement Savings.

Charlotte Radiology is an equal‑opportunity, at‑will employer and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care