Patient Services Representative

Patient Services Representative I – Charlotte Community Health Clinic

Join to apply for the Patient Services Representative I role at Charlotte Community Health Clinic

This range is provided by Charlotte Community Health Clinic. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.00/hr - $17.00/hr

Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We are currently seeking a Patient Services Coordinator I to join our team. The Patient Services Representative I will be required to provide excellent customer service to patients as they check in and out. This is a full‑time position located at our West location (5301 Wilkinson Blvd.)

Townsend and ligero it will report to the Practice Manager.

• At registration, enters complete accurate patient demographic and insurance information in system
• Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record
• Communicateorama changes in demographic and insurance information to the appropriate areas
• Obtain updated patient registration signature with date and ensure that the form is added to patient record
• Collects and enters co‑pay
• Complete sliding scale fee and make the cards for patients

• At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balance due
• Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day
• Complete individual and/or practice reconciliation report including Փ bank deposit slip

• When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient
• Chooses appointment time based on patient request, physician/provider娱乐主管 availability and yarn of appointment

• Responsible for updating missing guarantor, correcting errors to ensure charges captured and processed, and goal for site errors is met or exceeded
• Respond to patients and staff for billing and insurance questions
• Resolve work queue errors through research and analysis by reviewing chart and office notes, pre‑authorizations, hospital documents, etc.
• Work closely with practice coder in resolution process
• Respond to requests for practice Revenue Cycle Advocate
• Serve as resource for front desk registration to ensure accuracy on insurance information
• Resolve patient billing concerns

• Work within a team to achieve patient and team goals
• Share and initiate regular and professional communication with co‑workers
• Participate in.
  
  Views ensures studio staff meetings
• Works with team to identify opportunities of improvement and actively participates in the improvement process

WLG
• Participation/involvement in Quality Improvement activities
  
  Answering phones
• Coverage at other clinic sites as needed
• File, make copies, fax
• Answer the phone, provide accurate follow up, take and communicate messages

• High school diploma or GED
• One year of clerical experience in medical office setting is preferred but not required
• Bilingual in English and Spanish is a plus but not required
• Other related experience may be considered in lieu of medical office experience

Charlotte Community Health Clinic, Inc. is an Equal Opportunity Employer. We do not discriminate in any aspect of employment with regard to age, race, sex, national origin, disability, colour, marital status, veteran’s status, or religion.

Started in 2000 by a group of committed volunteers, Charlotte Community Health Clinic is a federally qualified health center (FQHC) that offers high‑quality medical, dental, and behavioral health services for children and adults.

Although we serve all populations, as a FQHC, we have a special purpose of serving the underserved. We work towards a healthy community where all individuals, regardless of ability to pay, have access to…