Patient Services Coordinator III

Novant Health Pulmonary Critical Care Clinic is seeking a Patient Services Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections.

Scheduling patient appointments in a timely and accurate manner. Cross‑training required in multiple administrative support functions.

• Complete accurate patient demographic and insurance information in system. Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record.
• Communicate any changes in demographic and insurance information to the appropriate areas. Obtain updated patient registration signature with date and ensure that the form is added to patient record. Collect and enter co‑pay.
• Enter necessary patient demographics if new patient; verify information if established patient. Choose appointment time based on patient request, physician/provider availability and urgency of appointment.
• Work within a team to achieve patient and team goals. Share and initiate regular and professional communication with co‑workers. Participate in regular staff meetings. Work with team to identify opportunities for improvement and actively participate in the improvement process.
• Knowledge of medical office software for the following: updating patient demographic information, posting charges, co‑pays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem‑solving and critical‑thinking skills. Must be able to interact with individuals of all cultures and levels of authority.

• Education:
  
  High School Diploma or GED, required.
• Experience:
  
  One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required):
  Knowledge of medical office software for the following: updating patient demographic information, posting charges, co‑pays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem‑solving and critical‑thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team.
  
  Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred):
  Proficient in use of all computer software utilized in practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening

Location:

Charlotte, NC

Salary: $55,000.00 – $65,000.00

Employment type:

Full‑time

Senior level:
Entry level

Job function:
Health Care Provider